newbie
The training course will help to achieve 2 goals:
  • learn to communicate professionally and effectively in business
  • develop customer orientation skills
The course will be useful for customer service managers, sales managers, office managers, HR managers, project managers.
The cost for companies is UAH 35,000.
Business communication is so different!
We have to communicate by phone, answer e-mail, write official letters, hold meetings.
Sometimes it is extremely difficult to get excited before an important meeting, or to find common ground with a " difficult client ", it happens that the first heard "Hello" can predict the further course of the conversation…
newbie
Successful business communication includes many nuances, so in our series of courses we will consider not only the basics of business communication , but also
  • algorithm of actions in non-standard situations,
  • advice for people with developed communication skills,
  • principles of conflict resolution,
  • stages of communication and much more.
Finally, let's consolidate the knowledge gained practice .
newbie
Join if you want to communicate effectively and professionally, achieving your goals!
This course includes the following:
Section 1.
Business correspondence
  • general rules of business correspondence (greetings, appeals, attachments, main text, signature) - rules and prohibitions
  • What is the benefit of the letter
  • email structure (to, cc, bcc, reply all, signature)
  • Email Response Time
  • Out of Office Auto Answer
  • algorithm of actions in atypical situations
  • examples of well-written letters (Ukrainian, English)
Subsection 1.1
Business correspondence
  • general design options
  • use templates
  • Hotkeys
  • word tabs: font, alignment, line spacing, page margins
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Section 2.
Telephone communication
  • pros and cons of telephone communication
  • basics of successful telephone conversations
  • features of telephone communication and stages, secrets of efficiency, phrases-connections, forbidden expressions
  • algorithm of actions in non-standard situations
  • tips for improving communication skills
  • Common customer complaints over the phone
Section 3.
Business meeting
  • stages of business communication: establishing contact, clarifying the situation, discussion, argumentation, summarizing
  • useful techniques
  • expert advice
  • People with advanced communication skills - what are they?
  • nervous before the meeting - what to do?
Subsection 3.1
Business etiquette at the table
  • rules of conduct and manners
  • knife, fork, spoon - what for
  • buffet, buffet, business lunch
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Section 4.
Communication with difficult clients
  • difficult client - who is he?
  • The criteria by which the client evaluates the company as a whole and the contact person in particular
  • objections and stages of working with them
  • how to act in difficult professional situations
  • principles of conflict resolution
Section 5.
Workshop on business communication and customer orientation
Course 1
  • write a request letter, re-letter, have a phone conversation
  • situations that demonstrate the importance of establishing call forwarding or answering when away from work
  • What is customer focus and integrity in working with examples
  • Dialogue with an angry customer
  • "Sorry, my workday is over ситуа" situation
  • The situation is "my colleague's fault
  • quotes from famous businessmen
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Course 2
  • determine the strength of the first "Hello"
  • Callback situation or telephone football
  • Answer Call situation
  • we determine by examples how to send information in the attached file, the importance of the cover letter
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This course can be adapted in part to your company's sales processes.
You can extend its functionality .
Add your company identity.
Learn more, click below
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